Now Hiring

Customer Service Facilitator

Overview

The BBP Customer Service Facilitator is the leader of all guest services on the bike shop floor! The Facilitator must live and breathe customer service and have a passion for BBP’s mission and membership program. By creating an atmosphere for great member and customer service, the Facilitator makes bicycles, bicycle repair, and bicycle education available to the entire community regardless of income.  

Job Responsibilities

Customer Service & Sales

  • Foster a welcoming and inclusive environment on the bike shop floor for all members, customers, and visitors.

  • Provide stellar customer service and focus on shop sales.

  • Maintain working knowledge of new parts, used parts organization, and refurbished bicycles to help customers effectively.

  • Process sales accurately through the point-of-sale (POS) system, maintain a balanced till, and assist with daily cash deposits as directed.

  • Support shop sales by keeping refurbished bicycle listings current on social media platforms.

  • Provide donation receipts, record incoming donations, and categorize them appropriately.

  • Facilitate bicycle voucher program: assist recipients with bike selection, record vouchers, and file necessary paperwork.

  • Assist with the work-trade volunteer program by helping participants sign in and determine projects.

  • Connect guests to other Shop Team members or programs as needed.

  • Help maintain a clean, organized, and safe shop environment.

  • Using desk time during admin and shop hours to price and distribute recycled parts from the BBP warehouse, and support shop operations

  • Use independent judgment in handling challenging or ambiguous situations, following BBP’s philosophy: “do the right thing.”

Membership Support

  • Assist with processing memberships at the register, ensuring members are assigned numbers, are aware of benefits, and know renewal dates.

  • Maintain daily records of member shop use and help track membership status.

  • Support basic membership outreach such as reminding customers of expiring memberships or upcoming membership events.

  • Communicate member perks and upcoming campaigns or events to customers and volunteers.

  • Coordinate with the Shop Director on any issues or opportunities related to membership (strategic planning and goal setting remain with leadership).

General Administrative Support

  • Monitor general shop voicemail, forwarding or responding as appropriate.

  • Monitor the organization’s general email account, respond to messages as needed, and direct them to the appropriate team member. 

  • Perform other duties as assigned to support BBP’s mission and shop operations.

Qualifications, Skills, and Requirements

  • A passion for BBP’s mission and the nonprofit sector 

  • A passion for bicycles, bicycling, and Boise’s bike community

  • Previous customer service, sales, or related experience, and enthusiasm about cycling is a plus! 

  • Basic computer and office skills

  • Great communication skills

  • Ability to engage others in conversations and make all people feel welcome

  • Ability to respond calmly and quickly to challenging situations or customers

  • BBP’s work philosophy is centered around teamwork. You must display flexibility and grit 

  • 1-2 years of customer service experience is preferred 

This is a part-time position with a weekly schedule including one administrative day and 2 open shop days, providing member and customer service on the bike shop floor. Weekend availability is required. Based on BBP’s event schedule, some nights will be required.

Starting pay range:  Rate - $18.50 / hr ,  20-24 hours a week 

Benefits

  • 24 hours of sick leave annually 

  • Simple IRA plan

  • Bicycle commuter benefits

  • Discounts on bicycles and components

  • Employee anniversary and sabbatical opportunities

  • Employee Assistance Program (EAP)

How to Apply

  • Review BBP’s mission below before applying.

  • Email the following to BBP’s Shop Director, Philip Krebs, at philip@boisebicycleproject.org :

    • Your resume

    • A cover letter, answering:

      • What is a time when bikes impacted your life?

      • What does community access to bicycles mean to you personally? 

      • How have you worked with people from diverse backgrounds, skill levels, or ages?

Posting date: July 7, 2026 - Priority given to applications received by July 21, 2026.

Commitment to DEI

The only way BBP can achieve its mission is by creating inclusive spaces in our shop, on our rides, at our events, and in our community for groups of people who have systematically been marginalized. We want to reaffirm our ongoing commitment to black, indigenous, people of color, all bodies and abilities, LGBTQ+ people, and other marginalized communities. We will back up this commitment with actions, outcomes, and continual evaluation. We invite you to join us in this work with courage and curiosity!