Now Hiring

Customer Service Facilitator

Overview

The Boise Bicycle Project Customer Service Facilitator is the leader of all guest services on the Bike Shop floor! The Facilitator must live and breathe customer service and have a passion for BBP’s mission and membership program. By creating an atmosphere for great member and customer service, the Facilitator makes bicycles, bicycle repair, and bicycle education available to the entire community regardless of income. 

Job Responsibilities

Customer Service & Sales

  • Foster a welcoming and inclusive environment on the bike shop floor for all members, customers, and visitors.

  • Provide stellar customer service and focus on shop sales.

  • Maintain working knowledge of new parts, used parts organization, and refurbished bicycles to help customers effectively.

  • Process sales accurately through the point-of-sale (POS) system, maintain a balanced till, and assist with daily cash deposits as directed.

  • Support shop sales by keeping refurbished bicycle listings current on social media platforms.

  • Provide donation receipts, record incoming donations, and categorize them appropriately.

  • Facilitate bicycle voucher program: assist recipients with bike selection, record vouchers, and file necessary paperwork.

  • Assist with the work trade volunteer program by helping participants sign in and determine projects.

  • Connect guests to other Shop Team members or programs as needed.

  • Help maintain a clean, organized, and safe shop environment.

  • Using desk time during shop hours to price and distribute recycled parts from the BBP warehouse

  • Use independent judgment in handling challenging or ambiguous situations, following BBP’s philosophy: “do the right thing.”

Membership Support

  • Assist with processing memberships at the register, ensuring members are assigned numbers, are aware of benefits, and know renewal dates. 

  • Maintain daily records of member shop use and help track membership status. 

  • Support basic membership outreach, such as reminding customers of expiring memberships or upcoming membership events. 

  • Communicate member perks and upcoming campaigns or events to customers and volunteers. 

  • Coordinate with the Shop Director on any issues or opportunities related to membership (strategic planning and goal setting remain with leadership). 

General Administrative Support

  • Monitor general shop voicemail, forwarding, or responding as appropriate. 

  • Monitor the organization’s general email account, respond to messages as needed, and direct them to the appropriate team member. 

  • Perform other duties as assigned to support BBP’s mission and shop operations. 

Qualifications, Skills, and Requirements

  • A passion for BBP’s mission and the nonprofit sector 

  • A passion for bicycles, bicycling, and Boise’s bike community 

  • Previous customer service, sales, or related experience, and enthusiasm about cycling are a plus! 

  • Basic computer and office skills 

  • Great communication skills 

  • Ability to engage others in conversations and make all people feel welcome 

  • Ability to respond calmly and quickly to challenging situations or customers 

  • BBP’s work philosophy is centered around teamwork. You must display flexibility and grit 

  • 1-2 years of customer service experience is preferred 

This is a full-time position with a weekly schedule including one administrative day and four open shop days, providing member and customer service on the Bike Shop floor. Weekend availability is required. Based on BBP’s event schedule, some nights will be required. You must be comfortable in a warehouse environment and able to lift 50 pounds. 

Starting pay range: Rate - $17.50 - $18.00 / hr, DOE, 32 - 40 hours a week 

Benefits

  • 2 weeks paid vacation, paid sick leave, fully funded individual medical benefits plan, Simple Match IRA, Employee Assistance Program (EAP), commuter benefits, and generous bike shop discounts. 

How to Apply

  • Please email your resume to Boise Bicycle Project’s Executive Director, Devin McComas, at devin@boisebicycleproject.org.

We are looking forward to hearing from you!

Posting date: 10/7/25

Priority will be given to applications received by: 11/1/25

Our Mission: Boise Bicycle Project (BBP) is a community-oriented cooperative that promotes the
personal, social and environmental benefits of bicycling. We function as a bicycle
recycling center as well as an educational workspace in a diverse and non-threatening
atmosphere. Through education and access to inexpensive bicycles we strive to build a
stronger bicycling community.

Our Vision: Boise has the potential to become the "Bicycling Capital of America." We envision a
community where everyone, regardless of income, can enjoy all of the empowering
benefits of bicycling. We are doing our darndest to help Boise reach that potential
every day.

Our Values: Community, connection, and empowerment.

Commitment to DEI

At BBP, everyone is welcome and all bikes belong.

The only way BBP can achieve its mission is by creating inclusive spaces in our shop, on our rides, at our events, and in our community for groups of people who have systematically been marginalized. We want to reaffirm our ongoing commitment to black, indigenous, people of color, all bodies and abilities, LGBTQ+ people, and other marginalized communities. We will back up this commitment with actions, outcomes, and continual evaluation. We invite you to join us in this work with courage and curiosity!

We are an equal-opportunity employer. All qualified applicants will be considered for
employment without attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, or any other characteristic protected by
law.